Handwritten Mail That Brings Customers Back to the Dealership

Turn service visits, trade-ins, and referrals into predictable revenue with real handwritten outreach—automated from your CRM.

  • Real ink + real stamps (not a font)
  • Automate from your CRM / lists
  • Perfect for service retention + trade-in campaigns
  • Fast production turnaround
  • Trackable and repeatable

Why dealerships use Scribe

Email gets ignored. Handwritten gets opened.
Customers are flooded with automated email and SMS. A handwritten note cuts through—because it feels personal. Use Scribe to create a consistent, premium customer experience that increases retention and drives incremental service and sales.

  • Higher attention: People open a hand-addressed envelope.
  • Better follow-through: A real note earns a response.
  • More repeat revenue: Ideal for service, sales, and loyalty.

Best automotive use cases

The highest-ROI moments to send a handwritten note
Use case cards:

  1. First Service Thank-You (7–10 days after visit)
    Reinforce trust, increase return visits, and prompt reviews.
  2. Missed Service / Lapsed Customer Reactivation (90–180 days)
    Bring inactive customers back with a simple “we’d love to take care of you” note.
  3. Trade-In & Upgrade Outreach (Equity mining lists)
    Personal outreach to high-likelihood upgrade customers.
  4. New Vehicle / Used Vehicle Delivery Thank-You
    Turn a purchase into referrals and repeat business.
  5. VIP / High-Value Customer Touches
    Quarterly touches that retain your best customers.
  6. Referral Ask
    A soft, personal referral request converts better than email.

How it works: Simple workflow. Real mail.

  1. Connect your lists or CRM
    Upload a spreadsheet or connect your system.
  2. Choose your card + message
    Use your brand creative or let us help you set it up.
  3. Personalize with merge fields
    First name, vehicle info, service type, offer, etc.
  4. We write, stamp, and mail
    Real pen, real ink, real stamps—produced and mailed at scale.

Automation & integrations

Automate mail from the systems you already use
Trigger mail based on real dealership events: service completed, vehicle sold, customer inactive, birthday, review not received, and more.

What you can send

Premium pieces that feel personal

  • Custom Folded greeting cards
  • Handwritten message inside
  • Hand-addressed envelopes
  • No Out of State Postmarks
  • Real stamps
  • Optional QR codes / landing pages