E-Commerce
Bring Humanity to Your Digital Storefront
E-commerce is booming—but so is competition. Handwritten notes offer a rare, tangible way to emotionally connect with shoppers and foster loyalty in a screen-saturated world.
Elevated Repeat Purchases & Spending
First-time buyers are unlikely to return unless you stand out. A handwritten note invites them back:
- Send thank-you notes to first-time or VIP customers
- Delight subscribers with occasional surprise messages
- Reconnect lapsed customers with a personal touch that digital can’t match
Proven Impact: In one study, customers who received a handwritten-style note spent 100% more afterward compared to those who received no note.
Remarkable Promotional Effectiveness
Handwritten cards elevate engagement across the board.
- Brands that use personalized direct mail have reported 3–5× higher response rates compared to digital-only campaigns.
- These notes also deliver ~99% open rates, far exceeding the average ~20% for email.
Drive Buyers to Advocate and Return
Handwritten notes aren’t just warm—they’re strategic. A recent survey found that when consumers feel appreciated:
- 55% would buy more frequently
- 50% would spend more per purchase
- 53% would refer the brand to others
- 47% would leave a positive review
Why Handwritten Wins in E-Commerce
- Almost 99% of these notes are opened, vs. ~20% for email
- They create emotional, memorable connections that digital touches can’t
- You can automate heartfelt outreach without sacrificing scale
Turn Customers Into Fans with Scribe Handwritten
Scribe makes it seamless to integrate handwritten notes into your workflow—send one via your CRM, launch a drip series, or power high-volume campaigns. Surprise customers, reward loyalty, and boost your bottom line with strategies that feel human.